Privacy Policy

Updated: June 2025

At Ethos Patagonia, we believe in transparency, respect and reciprocity — not only in travel, but in how we handle your data.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, get in touch with us, or join one of our journeys.

1. Who we are

Ethos Patagonia is a regenerative travel agency based in the Chelenko Basin, in southern Chile.
Contact:
📍 Chelenko Basin, Aysén Region, Chile
📧 jorge@ethospatagonia.com
🌐 www.ethospatagonia.com

For EU residents, we act as the data controller under GDPR. For Brazilian users, we comply with LGPD.

2. What personal data we collect and why

We only collect what is necessary, and only with your consent or legitimate interest. This may include:

• Name and email (for inquiries, bookings, or newsletters)

• Message content (from contact forms or conversations)

• Travel preferences (to suggest the right journey for you)

• Basic website usage data (via cookies or analytics, see Cookie Policy)

We don’t collect sensitive personal data unless strictly necessary (e.g. medical or dietary info you share for a journey and always with explicit consent).

3. How we use your data

We use your data to:

• Respond to your inquiries

• Coordinate your travel experience

• Share relevant updates or invitations (only if you opt in)

• Improve our website and service

• Comply with legal obligations

We never sell, rent or trade your personal data. Ever.

4. Legal basis for processing

Depending on your location, our lawful basis for collecting and using your information will be:

• Consent (you opt in — e.g., newsletter)

• Contractual necessity (you book a journey)

• Legitimate interest (improving our service, managing inquiries)

• Legal obligation (where applicable)

You always have the right to withdraw consent or object to how your data is used.

5. Where your data is stored

Our website is hosted on Squarespace, and some services (such as emails or forms) may involve third-party platforms(e.g. Calendly, Hubspot, Google).
All our partners comply with international data protection standards (GDPR/LGPD equivalent).

If you're located outside Chile, your data may be transferred internationally. By using our site, you agree to this transfer in compliance with applicable laws.

6. Your rights

Under GDPR (Europe) and LGPD (Brazil), you have the right to:

• Access your data

• Correct or update your data

• Request deletion ("right to be forgotten")

• Withdraw your consent at any time

• File a complaint with your local data protection authority

To exercise these rights, write us at jorge@ayerviernes.com

We respond to all valid requests within 30 days.

7. Data retention

We keep your data only as long as needed — to fulfill our obligations to you and to meet legal or operational requirements.
If you request deletion, we’ll comply unless we’re legally required to retain certain records.

8. Children’s privacy

This site and our services are not intended for children under 16. We do not knowingly collect personal data from minors.

9. Updates to this policy

We may occasionally update this policy to reflect legal or operational changes. The latest version will always be available on this page.

10. Questions?

We believe every journey begins with a conversation — and that includes how we handle your data.
If you have questions, write us directly at hello@ethospatagonia.com